Shipping Policy

1. Introduction

Thank you for shopping at Itemwate.

At Itemwate, we aim to provide a clear and convenient shipping experience for customers purchasing living room furniture and home furnishings.

Our online store specializes in three main product categories:

• Sideboards

• Sofas

• Accent Chairs

We understand that purchasing furniture involves careful consideration of product dimensions, shipping arrangements, delivery times, and handling requirements.

Please review this policy before placing an order.

For shipping assistance, please contact our customer support team at [email protected].

2. Shipping Rates

Itemwate offers the following standard shipping rates for eligible orders and destinations.

Eligible Order Subtotal	Standard Shipping Fee
$49.99 USD or more	FREE
Below $49.99 USD	$6.99 USD

Free Standard Shipping

Orders with an eligible merchandise subtotal of $49.99 USD or more qualify for free standard shipping.

Flat-Rate Standard Shipping

Orders with an eligible merchandise subtotal below $49.99 USD are charged a flat standard shipping fee of $6.99 USD.

The qualifying order subtotal is calculated after applicable merchandise discounts and before shipping charges and taxes, unless otherwise stated during checkout.

These rates apply to products and destinations eligible for our standard shipping service.

Any product-specific delivery charges or restrictions must be disclosed before purchase completion.

Customers can review the final shipping charges during checkout.

3. Order Processing Time

Our standard order processing time is 1–2 business days after successful payment confirmation.

Order processing may include:

• Payment verification

• Order confirmation

• Product availability checks

• Product preparation

• Protective packaging

• Shipping label creation

• Handover to the shipping carrier

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders placed during weekends or public holidays will ordinarily begin processing on the next applicable business day.

Order processing time is separate from shipping transit time.

Unexpected operational interruptions or unusually high order volumes may affect processing schedules.

If a material delay occurs, we will provide appropriate information and assistance.

4. Shipping Transit Time

Our estimated standard shipping transit time is 7–15 business days after an order has been dispatched.

The estimated delivery schedule is:

Delivery Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Estimated Total Delivery	8–17 business days

The estimated total delivery time includes both order processing and shipping transit.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on:

• Delivery destination

• Carrier availability

• Package dimensions and weight

• Weather conditions

• Public holidays

• Customs clearance, where applicable

• Local delivery arrangements

• Transportation disruptions

• Other circumstances beyond our reasonable control

Mandatory consumer rights concerning delivery deadlines remain unaffected.

5. Shipping Destinations

Itemwate ships to destinations supported by our available shipping and fulfillment services.

Shipping availability may depend on:

• Destination country or region

• Delivery address

• Product dimensions

• Package weight

• Carrier availability

• Import regulations

• Local transportation restrictions

Customers can confirm available shipping options during checkout.

We do not guarantee that every product can be shipped to every destination.

If an order cannot be fulfilled because shipping is unavailable for the selected destination, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

6. Sideboards Shipping

Our Sideboards collection includes storage furniture designed for living rooms, dining areas, and other suitable residential spaces.

Sideboards may require larger cartons, reinforced packaging, or additional protective materials because of their dimensions, weight, and construction.

Depending on the product, shipments may include:

• Cabinet frames

• Cabinet doors

• Drawers

• Storage shelves

• Furniture legs

• Handles and hardware

• Assembly instructions

• Other product-specific accessories

Some sideboards may be shipped with certain components detached to reduce transportation risks.

Packaging arrangements vary according to the product.

Customers should review individual product specifications and assembly requirements before purchasing.

For furniture that requires anchoring, customers should follow the applicable manufacturer instructions after delivery.

7. Sofas Shipping

Our Sofas collection includes seating furniture designed for relaxation and everyday living.

Sofas may require oversized cartons, protective wrapping, or special transportation arrangements because of their dimensions, weight, and construction.

Depending on the product, shipments may include:

• Sofa frames

• Seat cushions

• Back cushions

• Sofa legs

• Upholstered components

• Connecting hardware

• Assembly instructions

• Other product-specific accessories

Some sofas may be shipped in multiple packages or with certain components detached for transportation.

Packaging arrangements vary by product.

Customers should review individual product specifications and delivery information before purchasing.

8. Accent Chairs Shipping

Our Accent Chairs collection includes individual seating products designed to complement different interior styles.

Depending on availability, our selection may include armchairs, lounge chairs, reading chairs, swivel chairs, and other individual seating designs.

Shipments may include:

• Chair frames

• Seat components

• Chair legs

• Cushions, where included

• Mechanical components, where applicable

• Assembly hardware

• Product instructions

• Other accessories expressly included in the product listing

Some accent chairs may require assembly after delivery.

Customers should inspect the packaging and confirm that all supplied components are present before assembly.

If a product arrives damaged or incomplete, please contact our customer support team.

9. Large and Bulky Furniture Delivery

Some Sideboards, Sofas, and Accent Chairs may require oversized cartons or special handling because of their dimensions and weight.

Shipping arrangements may depend on:

• Furniture dimensions

• Package weight

• Number of cartons

• Protective packaging requirements

• Carrier restrictions

• Destination accessibility

• Available delivery services

The shipping charges applicable to your order will be displayed during checkout.

Unless expressly stated in the relevant product listing or delivery service description, standard shipping does not automatically include:

• Furniture assembly

• Furniture installation

• Placement in a specific room

• Removal of existing furniture

• Removal of packaging after delivery

Customers should review the dimensions of large furniture before placing an order.

10. Furniture Dimensions and Delivery Access

Before ordering large furniture, customers should review product dimensions and consider whether the furniture can be delivered through available access points.

Relevant measurements may include:

• Doorway width and height

• Hallway width

• Stairway clearance

• Elevator dimensions

• Building entrances

• Available turning space

• Intended furniture placement

Some large furniture items may not fit through narrow access points.

Please confirm that the selected product is suitable for your intended delivery location.

For questions about product dimensions, contact [email protected] before purchasing.

11. Multiple-Package Shipments

Some orders may be delivered in multiple packages.

This may occur because of:

• Furniture dimensions

• Separate components

• Packaging requirements

• Fulfillment arrangements

• Carrier restrictions

Packages from the same order may have separate tracking numbers and may arrive on different dates.

If only part of your order has arrived, please review all available tracking information.

If additional packages remain missing, contact our customer support team for assistance.

12. Order Confirmation

After placing an order, customers will generally receive an order confirmation email using the address provided during checkout.

The confirmation may include:

• Order number

• Products purchased

• Product quantities

• Selected colors or variations

• Order subtotal

• Shipping charges

• Total payment amount

• Delivery information

Please review your order confirmation carefully.

If you identify an error, contact us as soon as possible.

13. Shipment Confirmation and Tracking

Once an order has been dispatched, tracking information may become available.

Depending on the shipping carrier, shipment notifications may include:

• Tracking number

• Carrier name

• Tracking link

• Shipment status

• Delivery updates

Tracking information may take additional time to appear in the carrier's system after dispatch.

If your tracking information is unavailable or has not updated as expected, please contact:

[email protected]

Please include your order number and tracking reference, where available.

14. Shipping Address Accuracy

Customers should provide accurate and complete shipping information during checkout.

Please verify:

• Recipient name

• Street address

• Apartment or unit number, where applicable

• City

• State or province

• Postal code

• Country or region

• Contact telephone number, where required

Incorrect or incomplete information may cause delivery delays, unsuccessful delivery attempts, or returned packages.

If you discover an address error, please contact our customer support team promptly.

15. Changing a Shipping Address

To request an address correction, please contact:

Email: [email protected]

Include your order number and the corrected shipping information.

We will review whether the requested change can be completed.

Once a package has been handed over to the carrier, address modifications may depend on the carrier's procedures and shipment status.

Additional charges may apply where legally permitted and appropriately disclosed.

16. Delivery Delays

Although we aim to meet our estimated delivery periods, delays may occasionally occur.

Possible causes include:

• Severe weather

• Carrier transportation disruptions

• High shipping volumes

• Public holidays

• Customs inspections

• Address verification issues

• Local delivery restrictions

• Unexpected logistical circumstances

If your order is significantly delayed, please contact our customer support team.

We will review the available shipment information and assist with determining the appropriate next steps.

Mandatory consumer rights concerning delayed or undelivered orders remain unaffected.

17. Damaged Furniture During Shipping

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: [email protected]

Examples of transportation damage may include:

• Cracked sideboard panels

• Damaged cabinet doors or drawers

• Broken storage shelves

• Damaged sofa frames

• Torn or damaged upholstery

• Broken chair components

• Scratched furniture surfaces

• Bent or missing hardware

• Other transportation-related damage

Please provide:

1. Your order number.

2. The affected product name.

3. A description of the damage.

4. Clear photographs of the affected product.

5. Photographs of the packaging, where available.

6. Relevant delivery information.

Please discontinue use of furniture with structural damage that could create a safety risk.

Where reasonably possible, retain the packaging while the issue is reviewed.

We will assess the information and explain the appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.

18. Missing Items or Accessories

Some furniture products contain multiple components or accessories.

Missing items may include:

• Sideboard shelves or doors

• Cabinet handles and hardware

• Sofa legs

• Chair components

• Cushions expressly included in the product listing

• Screws and fasteners

• Assembly hardware

• Assembly instructions

• Other accessories expressly included in the product listing

Please check all delivered packages and available tracking information.

Some orders may arrive in separate shipments.

If a fulfillment error is confirmed, we will provide an appropriate resolution.

19. Lost Packages

If tracking information indicates that your package has been delivered but you have not received it, please:

1. Review the tracking details.

2. Check the designated delivery location.

3. Check any authorized package reception area.

4. Contact the carrier where appropriate.

5. Contact our customer support team if the package remains missing.

Please provide your order number and tracking information.

We will assist with investigating the issue.

Where Itemwate is legally responsible for non-delivery, we will provide an appropriate remedy.

20. Failed Delivery Attempts

Delivery may be unsuccessful because of:

• Incorrect shipping addresses

• Restricted property access

• Unavailable recipients

• Incomplete contact information

• Carrier limitations

• Other delivery-related circumstances

Depending on the carrier, a package may be held for collection, scheduled for another delivery attempt, or returned to the sender.

Customers should review available carrier notifications.

If a package is returned, please contact us to discuss the available options.

Any additional charges will be handled according to the circumstances, applicable disclosures, and consumer protection laws.

21. International Shipping and Customs

International shipments may be subject to customs inspections, import requirements, duties, taxes, or other charges imposed by destination authorities.

Responsibility for these charges depends on the shipping arrangement, checkout disclosures, and applicable law.

Where customs duties or taxes are not included in the checkout total, customers may be responsible for them if properly disclosed and legally permitted.

Customs procedures may affect delivery times.

Customers should review the import requirements of their destination before placing an order.

22. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions because of:

• Product dimensions

• Package weight

• Carrier service limitations

• Local regulations

• Import requirements

• Geographic accessibility

• Transportation restrictions

If a product cannot be shipped to the selected destination, we may contact the customer to explain the available options.

If fulfillment is not possible, an appropriate refund will be arranged.

23. Furniture Assembly After Delivery

Some Sideboards, Sofas, and Accent Chairs may require assembly before use.

Customers should review the supplied instructions carefully.

Before assembly, we recommend:

• Inspecting the packaging.

• Checking all components.

• Confirming that necessary parts are included.

• Reviewing the assembly instructions.

• Selecting an appropriate installation location.

• Following relevant safety guidance.

• Observing stated weight limits.

Sideboards and other storage furniture should be installed in accordance with any applicable wall-anchoring or stability instructions.

Furniture should not be used if it appears unstable or structurally damaged.

Shipping does not automatically include furniture assembly or installation unless expressly stated in the applicable product or service description.

24. Returns and Refunds

Itemwate accepts eligible voluntary return requests submitted within 30 calendar days after delivery, subject to our Return & Refund Policy.

To request a return, please contact:

[email protected]

Once an eligible returned product has been received and inspected, approved refunds will generally be processed within 5–10 business days.

Refunds will normally be issued to the original payment method.

Where applicable law requires an earlier refund, the legally required timeframe will apply.

Please review our Return & Refund Policy for complete eligibility requirements and return instructions.

Customers should obtain return instructions before shipping merchandise back.

Our registered business address is not automatically an authorized return destination.

25. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: [email protected]

Include your order number and requested change.

Orders that have already entered fulfillment or been dispatched may not be cancellable through our standard procedure.

Where cancellation is no longer possible, applicable return procedures or statutory cancellation rights may apply.

If an order is successfully canceled and payment has been collected, an appropriate refund will be arranged.

26. Customer Responsibilities

To help facilitate delivery, customers should:

• Provide accurate shipping information.

• Review order details before payment.

• Check furniture dimensions before purchasing.

• Consider access requirements for larger furniture.

• Monitor available shipment notifications.

• Inspect packages after arrival.

• Report damaged or missing items promptly.

• Follow applicable assembly instructions.

These responsibilities do not limit mandatory consumer rights or transfer legal responsibility where Itemwate remains responsible under applicable law.

27. Consumer Protection Rights

Nothing in this Shipping Policy excludes, restricts, or limits rights that cannot legally be excluded.

Depending on the customer's jurisdiction, applicable consumer protection laws may provide rights concerning:

• Delivery obligations

• Delayed shipments

• Undelivered orders

• Damaged goods

• Incorrect products

• Order cancellations

• Refunds

• Seller responsibility during transportation

Where mandatory law provides greater protection than this policy, the applicable legal requirements will prevail.

28. Contact Information

For questions about shipping charges, order processing, delivery estimates, damaged packages, missing items, or order tracking, please contact us.

Store Name: Itemwate

Legal Company Name: Liuyang Fanranwo Trading Co., Ltd.

Registered Business Address:

No. 17, Xinwu Group, Mianjiang Village, Gugang Town, Liuyang City, Changsha, Hunan Province, China

Customer Support Email: [email protected]

Website: https://itemwate.com

The registered business address is provided for company identification purposes and is not automatically a warehouse, public showroom, customer pickup location, or authorized merchandise return facility.

Please contact customer support before arranging merchandise returns.

Itemwate — Thoughtful Furniture for Comfortable Living.

Thank you for choosing Itemwate.